Your Enersoar gear purchases are protected by a 100% money back guarantee covering the price you paid for the product for a period of 30 days from the date of your original purchase… obviously, it must still be in as-sold condition to qualify (reels must be in new condition and have all original manufacturing equipment still in box).

You must notify our support department via an online return request form submission, an e-mail or call (contact info is shown below) within 30 days from your original purchase date. Once complete, you’ll receive directions on where to send your return item.

You have Thirty (30) Days from the date of the original purchase to request a refund. Any refund requests received after the Thirty (30) Day time limit will not be recognized.

Once a return item is received, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card or mailed in check form to the billing name and address.

Enersoar reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.